Cottnix is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, purchase our products, or interact with us. By accessing our website or services, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1. Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely and not stored by us)

1.2. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit and actions taken on our website
  • Cookies and tracking data (see Section 5 for details)

1.3. Third-Party Information

We may receive information from third-party services, such as payment processors or social media platforms, if you interact with us through those channels.

  • To process and fulfill your orders
  • To provide customer support
  • To send order confirmations, updates, and promotional emails (with your consent)
  • To improve our website, services, and marketing efforts
  • To detect and prevent fraudulent transactions and security breaches

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send order confirmations, updates, and promotional emails (with your consent)
  • To improve our website, services, and marketing efforts
  • To detect and prevent fraudulent transactions and security breaches

3. How We Share Your Information

Cottnix values your privacy and does not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors (e.g., shipping companies, payment processors) to complete your orders and improve our services.
  • Legal Obligations: When required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the assets.
  • Third-Party Resellers: We sell products from third-party resellers also. To fulfill orders and provide support for these products, we may share limited personal information (e.g., name, shipping address) with the respective reseller. This information is used solely for order fulfillment and related support.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies and Tracking Technologies

5.1. What Are Cookies?

Cookies are small files placed on your device to enhance your browsing experience.

5.2. How We Use Cookies

  • To remember your preferences and login details
  • To analyze website traffic and improve user experience
  • To provide relevant advertisements

5.3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly without cookies.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request the deletion of your information, subject to legal obligations.
  • Opt-Out: Unsubscribe from promotional communications by clicking the “Unsubscribe” link in our emails or contacting us directly.

To exercise your rights, please contact us at info@cottnix.com

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Cottnix does not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: info@cottnix.com
  • WhatsApp: +91 8921954496

Thank you for trusting Cottnix with your information.